Course Description
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioral principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
CertFirst offers Instructor-led ITIL V3 Foundation certcamp where candidates will be introduced to ITIL, IT Service Management (ITSM), and the five Service Lifecycle stages:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement.
Program Objectives
Upon completion of this course, certification candidates will be able to identify:
- The key principles and concepts of ITSM
- Benefits of implementing ITIL in an organization
- IT Service Management processes and how these processes map to the Service Lifecycle
- Basic concepts and definitions related to the Service Lifecycle
- Activities and roles involved with ITSM
- How ITSM processes can help achieve business excellence IT Infrastructure Library (ITIL®) Foundation Certification
- Factors that affect the effectiveness of the Service Lifecycle
Prerequisites
- No prerequisites are required to enroll in this course; however, some familiarity with IT service delivery will be beneficial.
ITIL 4 Foundation training
ITIL training courses are run by accredited training organizations, in a variety of formats. Use our training search to find a training provider.
Examination Format
40 questions
Multiple choice
26 out of 40 marks required to pass (65%)
60 minutes
Closed book.
- Domains 6
- Syllabus Download
- Quizzes 0
- Duration 40 hours
- Skill level All levels
- Language English
- Students 300
- Certificate No
- Assessments Yes